Support

My coins disappeared

They should not. Coins are stored on the device and mirrored natively, so they survive an app restart. If you bought a coin pack and it was not credited, mail us the store receipt and we will sort it out. Purchases are also re-checked every time the game starts, so a pack that failed mid-flow is usually credited on the next launch by itself.

I paid and nothing happened

Open the game once more while online — an unconsumed purchase is picked up on launch. If it is still missing, write to us with the receipt from Google Play or Apple. Refunds for purchases are handled by the store you bought from, not by us, but we can credit the coins directly.

The shop shows no prices

That means the game could not reach the store's billing service. Check your connection, then restart the game. On a device with no Play Store or App Store account signed in, purchases are unavailable by design.

Can I move my progress to a new phone?

Not yet. Everything is stored on the device, which is also why the game needs no account and collects nothing about you. It is a real trade-off and we are aware of it.

Something else

Bugs, ideas, or a level that feels unfair — all welcome at support@calnexia.com.